Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Deliveries will be completed by late afternoon unless requested/informed otherwise. Deliveries will be delivered to the recipient or a person whenever possible. However, in the event that nobody is there to receive the delivery we will call the number provided, a voicemail will be left, and alternative delivery arrangements will be made. Deliveries will be left at the door if there is enough cover and the weather will not damage the flowers. Once the delivery is completed a notification will be sent to the email provided along with a photo, if applicable.

We accept returns within 3 days of delivery. We also offer exchanges — please contact us to arrange your return or exchange.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.